Our Quality Mindset
The claim to deliver gapless quality runs like a red thread through the entire range of services offered by Höcherl & Hackl. Durability and robustness are important factors that are close to our hearts and that we already have firmly in mind when developing our products. Our company has been certified according to DIN EN ISO 9001 since 1999, which means that our economic activities are consistently geared towards continuous improvement.
The procedures described within the framework of QM aim to fully ensure the high quality standard of our company in all areas – from product development and manufacturing to service and support. Regular checks are planned, carried out and audited at all these stages to ensure that we meet and perhaps even exceed the specified quality requirements.
Our quality management manual describes the requirements and workflows for the QM system and its processes, as well as how we ensure compliance with quality requirements.
Our QM system includes an environmental management system, which we consider extremely important in our daily practice, because sustainability is a central component of our product and thus also of our corporate philosophy. Our support is also geared towards sustainability.
On request, we offer our customers an extension of the warranty from 2 to 3 or 4 years.
With the devices, H&H supplies a Factory Calibration Certificate (FCC), which documents the traceability to national standards for the representation of physical units in accordance with the International System of Units (SI).
Our Quality Policy
A consistent focus on customers and the market is an integral part of our company’s quality policy. The core principle and goal of our quality policy is the continuous improvement of our quality management system and, thereby, the fulfillment of customer requirements and expectations.
Our commitment is to deliver the highest quality from the very beginning. High-end electronic products must meet high expectations for performance and reliability; otherwise, demand will increasingly shift away from Europe.
Long-term and loyal relationships with our customers and sales partners in national and international markets are another key component of our corporate philosophy.
We also maintain long-standing relationships with our suppliers, in which we constantly share our experiences to further develop the quality of our processes and products.
All employees of our company are committed to this quality policy.
We want this quality policy to be understood, followed and implemented at all levels of our organization. Therefore, we require our executives to support, encourage, and motivate employees. In this way, the managing directors’ objectives become a commitment and guiding principle for everyone.
