HH RMA 02 Slider EN

Service? We’ll Take Care of It!

In order to make the return process as smooth and target-oriented as possible, we use an online RMA ticket system. Each service request automatically generates an RMA number. It is ensured that a H&H employee personally takes care of the customer enquiry and accompanies it until it is successfully completed.

To avoid delays and transport damage during repair/calibration, please observe the following points:

  • The RMA number must be clearly visible on the packaging.
  • You will receive a form in the confirmation e-mail.
  • The return must be in the original packaging or an equivalent packaging.
  • The units must always be packed standing on the device bottom or feet. The packed device with a height of 2 U (88 mm) or more must be fastened on a pallet! Never transport control cabinets with installed devices in horizontal position!
  • A package carrier is not advisable for the transportation of sensitive measurement technology, instead we recommend shipping by a forwarding agency.

  • We reserve the right to refuse acceptance of shipments that arrive with damaged or obviously inadequate packaging.
  • Freight collect shipments will not be accepted.
  • Checks during the warranty period, during which no defects are detected, are subject to a charge. We will then charge a service fee.
  • We will prepare a cost estimate for repairs that are subject to a charge.
  • If the repair is not carried out, we charge a service fee for the preparation of the cost estimate or for the inspection of the device.
  • Our general terms and conditions apply.
Please be aware that we cannot process your order without a requested RMA number!

Request RMA number

    Accept RMA conditions

    Accept privacy policy