Service? We’ll Take Care of It!

In order to make the return process as smooth and target-oriented as possible, we use an online RMA ticket system. Each service request automatically generates an RMA number. It is ensured that a H&H employee personally takes care of the customer enquiry and accompanies it until it is successfully completed.

To avoid delays and transport damage during repair/calibration, please observe the following points:

• The RMA number must be clearly visible on the packaging.
• You will receive a form in the confirmation e-mail.
• The return must be in the original packaging or an equivalent packaging.
• The units must always be packed standing on the device bottom or feet. The packed device with a size of 5 U or more must be fastened on a pallet! We recommend a pallet attachment even from 2 U upwards. Never transport control cabinets with installed devices in horizontal position.
• We reserve the right to refuse acceptance of shipments that arrive with damaged or obviously inadequate packaging.
• Freight collect shipments will not be accepted.
• Checks during the warranty period, during which no defects are detected, are subject to a charge. We will then charge a service fee.
• We will prepare a cost estimate for repairs that are subject to a charge.
• If the repair is not carried out, we charge a service fee for the preparation of the cost estimate or for the inspection of the device.
• Our general terms and conditions apply.