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Service? We’ll Take Care of It!

In order to make the return process as smooth and target-oriented as possible, we use an online RMA ticket system. Each service request automatically generates an RMA number. It is ensured that a H&H employee personally takes care of the customer enquiry and accompanies it until it is successfully completed.

To avoid delays and transport damage during repair/calibration, please observe the following points:

  • The RMA number must be clearly visible on the packaging.
  • You will receive a form in the confirmation e-mail.
  • The return must be in the original packaging or an equivalent packaging.
  • The units must always be packed standing on the device bottom or feet. The packed device with a size of 5 U or more must be fastened on a pallet! We recommend a pallet attachment even from 2 U upwards. Never transport control cabinets with installed devices in horizontal position.
  • We reserve the right to refuse acceptance of shipments that arrive with damaged or obviously inadequate packaging.
  • Freight collect shipments will not be accepted.
  • Checks during the warranty period, during which no defects are detected, are subject to a charge. We will then charge a service fee of 148,- Euro.
  • We will prepare a cost estimate for repairs that are subject to a charge.
  • If the repair is not carried out, we charge a service fee of 148,- Euro for the preparation of the cost estimate or for the inspection of the device.
  • Our general terms and conditions apply, which can be viewed here.
Your order cannot be processed without an RMA number.

Request RMA number

Accept RMA conditions
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