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RMA - Repair - Calibration

In order to be able to offer you the best possible service we provide you an online-based RMA system which offers you a more comfortable and quickest possible repair/calibration procedure.

Please consider the following items to avoid delays and transport damages of the repairs/calibrations:

  • Place the RMA number clearly visible on the packing. You will receive a suitable preprinted form with your confirmation e-mail following your RMA request.

  • The product has to be packed in the original or an equivalent package. Devices starting from 5HU have to be shipped on a palette. Racks with equipped devices must not be shipped horizontally in any way!

  • We reserve the right to deny reshipments which arrive definitely insufficiently packed.

  • Packages that are not carriage free will not be accepted!

  • For products within the warranty period in which no defect could be determined H&H will charge the expenditure of the inspection. A service fee of 135 EUR will be charged.

  • Concerning chargeable repairs we will prepare a cost estimate.

  • If the repair will not be executed a service fee of 135 EUR will be charged for the generation of the cost estimate.

  • For the rest, our General Terms and Conditions (GTC) apply. See www.hoecherl-hackl.com/gtc.html

 

Please note your order requested without RMA number will not be processed!

Request RMA number